TBS Customer Service FAQ


FORGOT USERNAME OR PASSWORD


CAN’T ACCESS MEMBERSHIP AREAS/ KEEP GETTING SIGN UP PAGE


HAVE SUBSCRIPTION BUT CAN’T ACCESS OTHER PREMIUM FORUMS


CHATROOM PROBLEMS


ERROR MESSAGES WHEN SIGNING UP


SYSTEM WONT ACCEPT A VALID CREDIT CARD


UPDATING CREDIT CARD BILLING INFO


CHECK PAYMENT INSTRUCTIONS


CAN’T ACCESS OTHER SITE PREMIUM FORUMS


HOW TO CHANGE MY EMAIL ADDRESS AND PASSWORD


HOW DO I CHANGE MY USERNAME


CHANGE OF MAILING ADDRESS INSTRUCTIONS


SUBSCRIPTION CANCELATION INFORMATION


LOST OR MISSING TBS MAGAZINE INSTRUCTIONS


CHECK SUBSCRIPTION AND RENEWAL INFORMATION



I FORGOT MY USER NAME OR PASSWORD, WHAT DO I DO?

Your Email address is your login ID on the Totalbluesports.com website. If you do not remember the Email Address you used to sign up, call Scout.com customer service during normal business hours at 1-888-501-5752.

If you do remember you Email address but can’t remember your password, click here at "Password Retrieval" and fill out the information within the email address box. The password will be sent to you via Email.


We strongly encourage you to keep your contact information current for your account. In the event that you no longer have access to the original email address you used when you signed up, you will not be able to retrieve your password automatically. You may click here at  "Web Site Administrator" to request that the password be retrieved manually (this process may require 1-2 business days).

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CAN’T ACCESS MEMBERSHIP AREAS AND KEEP GETTING SIGN UP PAGE.

Try logging off and then back in to the Totalbluesports site. You might have to do this especially if this is a new membership. Normally, you will not have to do this. However, from time to time - your system may 'lose its cookies' (get out of synch with the web site) and you must re-enter your login information. The Logout button is located on the upper right hand side of the front page. Once you logout of TBS, log back in by re-entering your sign up Email Address and Password to try and reset cookies.

 

To go to front page to logout, click here: "Totalbluesports"

 

Still not working? Check your subscription status and enter your sign up Email Address and Password to make sure your membership has not lapsed. To check subscription status click here. "Subscription Status" .

 

If your membership has lapsed and you want to renew your subscription to Totalbluesports.com, click here.  "Create A Membership Account" 

 

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HAVE A SUBSCRIPTION BUT CAN’T ACCESS PREMIUM FORUMS

 

My account is in good standing, but I still cannot access the premium forums. What's next? At this point, there are ONLY THREE things that may be impeding your access:

 

1) ENABLIING TOTALBLUESPORTS.COM COOKIES: Many problems related to staying logged in can be traced back to bad/corrupt cookies. The quick and easy way to correct the problem is to reset your cookies by simply logging out of Totalbluesports.com and then logging back in again. Here’s how:

 

a)   Go to the top of the web page. Click here "Totalbluesports.com"

b)   Click on "Logout" found next to "My Account" at the upper right side of the site.

c)   Try Logging back in with your username and password.

 

2) ENABLING COMPUTER COOKIES: If this does not work, then your computer isn’t allowing cookies, and cookies MUST be enabled on your computer if you wish to access the membership areas of the web site. To find out how to set up your computer to allow cookies, follow these simply instructions:

a)   Open Internet Explorer.

b)   Choose Internet Options from the Tools menu.

c)   Click the Privacy tab.

d)   Click the Sites button.

e)   Type "Totalbluesports.com" into the "address of web site" box.

f)    Click the Allow button.

g)   Click the OK button.

 

3) POP-UP BLOCKERS: Are you running any popup disabling software on your system? If so this could also be a reason why articles and possibly the TBS CHAT ROOM feature doesn’t popup on the site. To allow Totalbluesports.com to bring up articles and the CHAT ROOM forum, simply follow these instructions. 

 

a)   Go to the top of your internet explorer menu bar and click "TOOLS.

b)   There you‘ll find the information on popup blocker that will either say "Turn off Popup Blocker" or "Popup Blocker Settings."

c)   Click the "Popup Blocker Settings" and type Totalbluesports.com in the "address of web site" box.

d)   Click the "ADD" button to the right and then click "CLOSE" at the bottom.

 

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I CAN’T GET INTO THE TBS CHAT ROOM. WHAT CAN I DO?

 

There are TWO possible reasons why the TBS chat room isn’t working.

 

1) POPUP BLOCKERS: If you have popup blockers on your computer this will prohibit the Totalbluesports.com CHAT ROOM from popping up. To fix this problem follow these instructions:

 

a)   Go to the top of your internet explorer menu bar and click "TOOLS.

b)   There you‘ll find the information on popup blocker that will either say "Turn off Popup Blocker" or "Popup Blocker Settings."

c)   Click the "Popup Blocker Settings" and type in the Totalbluesports.com website in the "address of web site" box.

d)   Click the "ADD" button to the right and then click "CLOSE" at the bottom.

 

You can also disable your popup blocker for the moment, then log back into the site. Then reactivate the popup blocker after you have successfully logged in

 

2) JAVA SCRIPT: If you do not have POPUP BLOCKER software downloaded onto your computer then you probably don’t have the necessary java script program required to run the TBS chat room. To download the script click here. "Java Script" You’ll find an orange "Free download" button at the top right hand side of the page. Simply click and download.

 

If you continue to experience problems, even after you have confirmed the proper browser preferences are enabled, contact us here at "CONTACTING TOTALBLUESPORTS"  or Email Jedd Parkinson at TotalBlueSports.com and we'll do our best to get to the problem as soon as possible.

In order for TBS to fully assist us with your problem, please add the following information:

 

·    USER NAME

·    PASSWORD

·    DESCRIPTION OF THE PROBLEM

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WHEN SUBSCRIBING TO PREMIUM CONTENT AN ERROR MESSAGE READING, "THE EMAIL ADDRESS IS ALREADY IN USE BY ANOTHER ACCOUNT." HOW CAN THAT BE?

You were probably signed up in the past (either for the message board, or for an old subscription). To fix this, sign up under a different user name, password and Email account.

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THE SYSTEM WILL NOT ACCEPT MY VALID CREDIT CARD, WHY?

It's probably not your card. The most common error is made when the system asks for your credit card BILLED TO address. You must type the address in EXACTLY as it appears on the billing statement, (including any errors). Note: "St" does NOT equal "Street" & "Cr" does not equal "Circle" etc. If the address is not a perfect match, the system will display a "Invalid Card" notice. This is simply a low-level security check to make sure that someone else is not using your card to register.

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HOW DO I CHANGE OR UPDATE MY CREDIT CARD INFO FOR THE NEXT BILLING?

Update the credit card information by following these directions:

 

1) Click on "My Account" link near the top right hand side of the front page.

2) Then click on "My Subscriptions"

3) Then make the necessary changes by clicking the "Change my billing card."

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I CANNOT OR WILL NOT PAY BY CREDIT CARD, CAN I PAY BY CHECK?

Yes, we can sign you up for one year at a time. The cost is just $99.95/year

Here is the address where you can send your check/money order:

Make out a check for $99.95, payable to "Totalbluesports.com", and send it to:

Totalbluesports.com
733 E Redondo Dr.

Gilbert, AZ 85296

 

Please be sure to include a note with your email address so we can match it up with your web site login account.

**NOTE: We can only process orders for the $99.95 Total Access Pass subscription. We cannot process payments for the six month or monthly subscriptions nor can we process check payments for the "Total Access Pass, plus magazine" package membership.

If you would like to order or view the monthly or yearly Totalbluesports.com website and magazine packages online, you can do so here "ORDER NOW."  The easiest way do so is by credit card. Thank you for your interest.

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I’VE SIGNED UP FOR THE TOTAL ACCESS PASS MEMBERSHIP, WHY CAN’T I ACCESS OTHER PREMIUM FORUMS?  

If you signed up for the Total Access Pass on Totalbluesports.com, this site has become designated as your "home" site and your membership provided you with exclusive access to Totalbluesports.com premium forums. It does not allow access to "premium forums" on other team web sites other than your designated "home" site.

You also have access to the recruiting experts' premium forums. It's a great opportunity to "ask the experts" about the most promising BYU prospects.

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HOW DO I CHANGE MY EMAIL ADDRESS AND PASSWORD?

 

You’re Email address and password is what allows you to log onto the Totalbluesports.com website as a registered member. If you ever want to change your Email or password information, simply follow these instructions:

 

1) Click the "My Account" link in the upper right of the front page of the site.

2) Click "My Member Profile" link.

3) Make any changes to your login information there.

 

**NOTE: Your user name, which is separate from your sign up information, CANNOT be changed on active subscription accounts.

 

You may change the email address or password associated with your account at any time via the "My Account" link atop the web site.

 

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 HOW DO I CHANGE MY USERNAME?


It is not possible to change a username on an active Total Access Pass membership account. Once the username has been created, it is locked down.

The only way to change a username is to:

1) Cancel your subscription on your current membership by going to "My Account."

2) Then wait until your membership lapses (at the end of your current prepaid billing period).

3) Then signup again from scratch, with a different email address, so you'll be allowed to select a brand new username for the forums.

 

If you want to make sure that your desired username will be available when the time comes to sign up again, create a "free" login account now. The account can be used on the free forums immediately (you'll just need to logout/login when switching between accounts). Once your current premium account has lapsed, you can use the second account to re-subscribe to the site.
 

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HOW DO I CHANGE MY MAILING ADDRESS SO I RECEIVE THE TBS MAGAZINE?

 

To change your mailing address to ensure you continue receiving the Totalbluesports magazine, follow these steps:

 

1) Click "My Account" link in the upper right hand side on the Totalbluesports front page.

2) Click "My Member Profile" link.

3) Click "My Subscriptions"

4) Click "Edit This Shipping Address"

5) Make the necessary changes to your home address for mailing purposes.

 

If you do not receive your Totalbluesports.com magazine after the 20th  during the months of August through May, call 1-888-501-5752 during normal business hours of 7:00 a.m. to 5:00 p.m., Pacific (10:00 a.m. to 8:00 p.m., Eastern), Monday through Friday.

 

Information a Scout.com representative will need to verify your account will include:

 

1) Signup Email Address

2) Signup Password (If you forgot your password? Click "Password Retrieval"

3) Your shipping address will be verified and missing issues will be replaced through first class delivery if necessary.

 

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HOW DO I CANCEL MY TBS SUBSCRIPTION?

Your Subscription will be automatically renewed and your credit card account will be charged per the billing cycle of your subscription (e.g. Monthly, 3-Month, 6-Month, Annual), unless you cancel prior to the first calendar day of the month of your renewal date. You may review your account and subscription information by clicking here "My Account" to view your subscription information.

 

To cancel your membership to Totalbluesports.com, follow these instructions.

 

1) Click the "My Account" link in the upper right of the front page of the site.

2) Click the "My Subscriptions" link.

3) Click the "Cancel This Subscription" link that appears beneath the pertinent subscription, then follow the instructions on the ensuing confirmation page.

 

 

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I SIGNED UP FOR THE TOTALBLUESPORTS PREMIUM PACKAGE, WHEN DO I GET THE MAGAZINE?

Please allow five to seven weeks for your first issue to arrive. Totalbluesports.com magazine is published 10 times per year, August through May; no publications are printed in June or July. Magazines are usually shipped during the first week of the month and should arrive no later than mid-month. However postal service levels can vary significantly from region to region. If you have not received your publication by the 20th, please notify the Publisher's call center directly at 1-888-501-5752 during normal business hours of 7:00 a.m. to 5:00 p.m., Pacific (10:00 a.m. to 8:00 p.m., Eastern), Monday through Friday.

Information Scout.com will need to verify your account include:

 

1) Signup Emailing Address

2) Signup Password (forgot your password? click here "Password Retrieval"

3) Your home shipping address will be verified and missing issues will be replaced through first class delivery if necessary.

During non-business hours, or periods of heavy call volume, you may leave a voicemail message with your name and number to have them return your call.

The National Recruiting Guide is published just two times per year (October and May). Subscriptions purchased before September 1st and April 1st can expect to receive the October and May Recruiting Guides respectively. Missing issues should be directed to the call center for replacement (see above).

 

 

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HOW DO I CHECKING MY SUBSCRIPTION AND RENEWAL INFORMATION?

Account status information is available by following these instructions:

 

1) Log onto the Totalbluesports.com website.

2) Click on "My Account" link located on the upper right side of the TBS front page.

3) Click on "My Subscriptions" to view your subscription status.

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